Your glass container procurement, after-sales worry!
We are committed to providing quality after-sales support to every customer. Whether it is a product issue, a customized need, or logistics support, our team will provide you with timely and efficient service to ensure your satisfaction and peace of mind.
Perfect service

We are committed to providing excellent after-sales service

At Safecoze, we are not only concerned about the quality of our glass containers, but also committed to providing you with comprehensive after-sales support. Whether in product design, production or after delivery, we help you at every stage of your project lifecycle to ensure your needs are fully met.

Product consultation and customization

Production stage support

Quality inspection and delivery

After-sales tracking and support

Provide professional consulting services to help you customize glass containers according to market needs that match your brand positioning. We ensure that every design detail is highly tailored to your requirements.

Our production team works closely with you to ensure on-time delivery and compliance with quality standards. If you have any questions during production, you can contact our customer support team at any time.

Every product is subjected to rigorous quality inspection to ensure that there are no defects in the process of delivery to you. We will ensure that the goods arrive safely and on time.

We provide after-sales tracking service for each customer to ensure that the product meets your expectations. If you encounter any problems, our technical support team is ready to help you.

At your service 247

Need support? We're 24/7/365 at your service!

No matter the time, you can rely on our 24/7 professional service support! We provide 24/7/365 instant response, no matter day or night, we are always available to solve your problems and ensure that your needs are handled in a timely manner. Your satisfaction is our top priority and we are always here to provide you with a worry-free after-sales experience!

Frequently Asked Questions
Do you provide a quality guarantee for glass containers?

Yes, we offer a quality guarantee. All our products undergo strict quality inspections during production. The specific warranty period and terms depend on our after-sales policy—please contact our sales team for details.

What should I do if I receive damaged or defective glass containers?

Please inspect your order within 7 days of receipt. If there is any damage or quality issue, take photos or videos as proof, provide your order number, and contact our customer service team. We will respond within 48 hours and offer a replacement, refund, or other solutions based on the situation.

Do you accept returns or exchanges?

For standard products, we accept returns and exchanges if they remain unused and in original packaging (not affecting resale). However, customized products are generally non-returnable due to their unique specifications. Please contact us for case-by-case assistance.

What if the glass containers are damaged during transportation?

We use professional packaging to minimize breakage risk. However, if damage occurs during shipping, please report it within 24 hours of receiving the goods, providing photos and quantity details. We will assist in handling the issue with the logistics provider and offer a suitable compensation plan.

What if the glass bottles do not fit the caps?

Before confirming your order, we provide recommendations to ensure bottle-cap compatibility. If any mismatch occurs, please contact our technical support team, and we will help you find a suitable cap or offer a replacement solution.

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If you have any questions, please do not hesitate to contatct with us.

  • MOQ (Minimum Order Quantity): 1,000 units

  • Lead Time: Approximately 30 days after deposit confirmation.

  • Payment Terms:
    T/T – 30% deposit in advance, balance to be paid before shipment.