Common
We provide various glass materials, including borosilicate glass, soda-lime glass, and crystal glass. We can recommend the most suitable material based on your intended use and market needs.
Yes, we support OEM and ODM collaborations. We can help you develop unique glassware products and provide customized branding, logo printing, and personalized packaging.
Our glassware products can meet international food safety standards such as LFGB, FDA, CE, and SGS. We can provide relevant certifications based on your market requirements.
Please contact our sales team and provide your requirements, including size, shape, process, and quantity. We will offer a detailed proposal, quotation, and production timeline for your order.
Post-Sales Service
Yes, we offer a quality guarantee. All our products undergo strict quality inspections during production. The specific warranty period and terms depend on our after-sales policy—please contact our sales team for details.
Please inspect your order within 7 days of receipt. If there is any damage or quality issue, take photos or videos as proof, provide your order number, and contact our customer service team. We will respond within 48 hours and offer a replacement, refund, or other solutions based on the situation.
For standard products, we accept returns and exchanges if they remain unused and in original packaging (not affecting resale). However, customized products are generally non-returnable due to their unique specifications. Please contact us for case-by-case assistance.
We use professional packaging to minimize breakage risk. However, if damage occurs during shipping, please report it within 24 hours of receiving the goods, providing photos and quantity details. We will assist in handling the issue with the logistics provider and offer a suitable compensation plan.
Before confirming your order, we provide recommendations to ensure bottle-cap compatibility. If any mismatch occurs, please contact our technical support team, and we will help you find a suitable cap or offer a replacement solution.
Quality Control
From raw material selection to final products, we implement a strict quality control system. We use high-purity glass materials, advanced manufacturing processes, and multiple quality inspections to ensure that every piece of glassware meets international standards in terms of clarity, durability, and safety.
We use high-purity quartz sand, soda ash, limestone, and other premium raw materials to ensure that our glass is free of impurities and has excellent transparency. All materials comply with FDA and LFGB food-grade safety standards and come with quality inspection reports from our suppliers.
Our quality control process covers several critical stages, including:
- Melting Control: Glass is melted at over 1400°C to ensure uniformity and eliminate bubbles.
- Precision Molding: Advanced molds and forming techniques guarantee accurate product dimensions.
- Annealing Treatment: Glass is annealed to remove internal stress, enhancing heat resistance and durability.
- Appearance Inspection: Products with cracks, bubbles, black spots, or deformations are rejected.
- Size & Weight Testing: Laser measuring instruments ensure consistency in specifications.
- Heat & Impact Resistance Testing: Simulations of temperature variations and physical impacts verify durability.
- Food Safety Testing: We ensure that our glassware is lead-free and cadmium-free, meeting global food-contact safety standards.
Our glassware undergoes rigorous thermal shock testing and can withstand temperature differences ranging from 100°C to 20°C without breaking. Some products use high borosilicate glass, which enhances heat resistance.
Before shipment, we conduct thorough inspections to ensure high product quality. However, if you encounter any quality issues during transportation or use, please contact us within 7 days of receiving the goods and provide photos or videos as evidence. We will offer a reasonable solution.
